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How to Fix Frequent cPanel Logouts Caused by IP Address Changes

If you find yourself frequently logged out of cPanel whenever your IP address changes, it could be due to security protocols set by your hosting provider or cPanel itself. These measures are in place to protect your account by interpreting IP changes as potential security threats, thus triggering an automatic logout.

While this can be frustrating, especially for cPanel users on networks like MTN and occasionally GLO, it’s important to remember that these security measures are designed to safeguard your account from unauthorized access.

Why Does cPanel Log Out When My IP Address Changes?

The primary reason for this issue is the security protocols implemented by your hosting provider or cPanel software. When your IP address changes, cPanel perceives it as a potential security risk and logs you out to protect your account and data. This problem is particularly prevalent among MTN network users, and to a lesser extent, GLO network users, due to the way these networks handle IP addresses.

Common Solutions

1. Switching Networks

One potential solution is to switch to a different network. If you have access to an alternative network, such as another ISP’s Wi-Fi or a different mobile data provider like Airtel Nigeria, try connecting through that network. This may provide you with a more stable IP address that doesn’t trigger cPanel’s security measures.

2. Using a Proxy Link

For users dealing with dynamic IP addresses, using a proxy link can help maintain a stable connection to cPanel. By connecting through a proxy, you can bypass IP-related issues. An example of a proxy link is:

https://cpanel.yourdomain.tld

Replace yourdomain.tld with your actual domain name. This method serves as an intermediary, allowing you to access cPanel through a different IP address, potentially resolving connectivity issues.

3. Using a VPN (Virtual Private Network)

Utilizing a VPN is another effective solution. A VPN provides a stable and consistent IP address, regardless of your network connection. By masking your actual IP address and assigning a new one from the VPN server, you can avoid frequent logouts. Here’s how to use a VPN:

  1. Choose a reputable VPN service provider (e.g., Windscribe, which offers 10GB of free usage).
  2. Install the VPN client on your device.
  3. Select a server location and establish a connection.
  4. Access cPanel as usual with a stable IP address provided by the VPN.
4. Checking for Other Causes

Frequent IP address changes can also be due to short DHCP lease times from your ISP or accessing cPanel from different devices. In such cases, using the URL http://cpanel.yourdomain.com/ might help resolve the issue.

Conclusion

Experiencing frequent logouts from cPanel due to IP address changes can be disruptive, particularly for MTN network users. However, by understanding the root cause and implementing solutions like switching networks, using proxy links, or employing a VPN, you can maintain uninterrupted access to cPanel. For further assistance, consult your hosting provider’s support or cPanel’s support team.

Taking proactive steps to address this issue will enable you to utilize cPanel’s features efficiently, without unnecessary interruptions.

Step-by-Step Guide: Installing WordPress in cPanel

Login to cPanel:

    • Access your cPanel account.
    • Navigate to the Softaculous Apps Installer section and click the WordPress logo. This will bring up several options.

       Click the “Install Now” button.     cPanel > Softaculous Apps Installer > WordPres

Choose a Protocol:

    • If you have installed a free Let’s Encrypt SSL, use the HTTPS protocol. Otherwise, HTTP will suffice.

Fill Out WordPress Installation Details:

    • Software Setup:
      • Choose the domain: Select the domain name where you want to install WordPress.
      • Directory field: Leave this empty to install WordPress directly on yourdomain.com. To install it in a subfolder, such as yourdomain.com/blog, type “blog” in this field.
    • Site Settings:
      • Site Name: Enter the title of your website, which will appear in search engines.
      • Site Description: Enter a description of your website, also visible in search engines.
      • Enable Multisite (WPMU): This option allows you to create a network of sites using the WordPress Multisite feature.
    • Admin Account:
      • Enter the login details for your WordPress admin panel. Use a strong password and an email address you can access.
    • Advanced Options:
      • Leave the default database settings as they are.
      • Enable auto-updates for your WordPress version, themes, and plugins if desired.

Install WordPress:

    • Scroll down and click the “Install” button.
    • After a few moments, you will receive a confirmation message that WordPress has been successfully installed.

You can now log into your WordPress Dashboard and start building your website.

How to Report Spam and Enhance Your Security

Spam emails are a common nuisance, cluttering your inbox and potentially posing security risks. When you receive a spam message, you have two choices: you can either delete it and move on, or you can report it to our mail server to help enhance its anti-spam capabilities. Reporting spam not only improves your own email experience but also contributes to a safer and more efficient email environment for everyone using our services.

How to Report Spam

  1. Forward as an Attachment: To report spam to the ASSP (Anti-Spam SMTP Proxy) system, you need to forward the email in question as an attachment. Simply create a new email, attach the spam message, and send it to assp-spam@yourdomain.tld. Remember to replace “yourdomain.tld” with your actual domain name.
  2. Send the Email: After attaching the spam email, hit send. This will submit the spam message to our system for analysis.

Important Note

To use the spam reporting feature, you must be using our outgoing mail server to send emails. If you are using your ISP’s SMTP server, your spam report will not be processed. This requirement ensures that our system can accurately track and manage spam reports.

Benefits of Reporting Spam

Reporting spam helps our system learn and adapt to new spam techniques. Here are some key benefits:

  • Improved Filtering: Each spam report helps fine-tune our spam filters, making them more effective at identifying and blocking unwanted emails.
  • Enhanced Security: By identifying and reporting spam, you help protect yourself and other users from potential phishing attacks and other malicious activities often associated with spam emails.
  • Cleaner Inbox: A more efficient spam filter means less clutter in your inbox, allowing you to focus on important emails.

Whitelisting and Filtering

When the whitelist is updated on our mail servers, emails from whitelisted addresses will bypass all filters. This means that legitimate emails from trusted sources will always reach your inbox without being mistakenly flagged as spam. To manage your whitelist, review the help files in the SPAM/ASSP section of cPanel. Here, you will find detailed instructions on how to add or remove addresses from your whitelist and how to configure your spam filtering settings.

Conclusion

Taking a moment to report spam can have a significant impact on your email security and overall experience. By following the steps outlined above, you contribute to a more robust and reliable email system for everyone. For more information and assistance, please refer to the SPAM/ASSP section in cPanel or contact our support team.

3 Steps for Buying a Domain Name

 What is a Domain

In the simplest terms, a domain is the address where people can find your website on the internet. Think of it like your home address but for your website. When someone wants to visit your site, they type your domain name into their web browser, and it directs them to your site. For example, in the domain name “example.com,” “example” is the name you choose, and “.com” is the domain extension. Domains are crucial for establishing your online presence. They not only help users find your site but also play a role in branding, SEO (search engine optimization), and credibility. A well chosen domain name can make a significant difference in how your website is perceived and found by potential visitors.

 The 3 Steps for Buying a Domain Name

1. Choose a Domain Name Registrar

A domain name registrar is a company that manages the reservation of internet domain names. Before you can register a domain name, you need to choose a registrar. You can purchase domain names on sternhost via this link www.sternhost.ng/domains

2.  Search for a Domain Name

Once you’ve chosen a registrar, the next step is to search for an available domain name. Here’s how you can go about it:

  •  Use the Search Tool: All registrars provide a search tool where you can type in your desired domain name to see if it’s available.
  •  Be Creative: If your first choice is taken, try different variations. You can add descriptive words, or consider different domain extensions like .net, .org, or country specific ones like .ng .us or .uk.
  •  Keep It Simple: Choose a name that is easy to remember, spell, and type. Avoid numbers and special characters as they can confuse users.

3. Register Your Domain Name

Once you find an available domain name, you can proceed to register it.

 Tips for Choosing a Domain Name

  • Keep it Short and Memorable: Shorter names are easier to remember and less prone to typos.
  •  Use Keywords: Incorporate keywords related to your business or website content to improve SEO.
  •  Avoid Hyphens and Numbers: They can be confusing and hard to remember.
  •  Think Long Term: Choose a name that will remain relevant as your business grows.
  •  Check for Trademarks: Ensure your chosen name doesn’t infringe on any existing trademarks to avoid legal issues.

 Conclusion and Next Steps

Choosing and registering a domain name is a critical step in establishing your online presence. It’s essential to pick a name that is memorable, reflects your brand, and is easy for users to find. After registration, you can start building your website, set up professional email addresses, and focus on driving traffic to your new domain.

Next steps: include choosing a web hosting service, designing your website, and creating content that engages your audience. SternHost offers both domain registration and hosting services, making it a convenient one stop shop for your online needs. By following these steps, you’ll be well on your way to building a successful online presence.

Happy domain hunting with SternHost!