Webmail allows you to access your email directly from your browser—no need for third-party email clients like Outlook or Thunderbird. At Sternhost, we provide two powerful webmail options: Roundcube and Horde.

In this article, we’ll walk you through how to access and use Webmail through cPanel, what each client offers, and how to make the most of your email hosting.

What is Webmail?

Webmail is an online interface that lets you check your email from anywhere in the world using your web browser. When you host a website and email service with Sternhost, you get built-in access to Webmail via Roundcube and Horde.

Accessing Webmail via cPanel

You can access Webmail in two primary ways:

✅ Method 1: Login via cPanel

1. Log in to your cPanel:
   👉 https://yourdomain.com/cpanel
   (replace with your actual domain)

2. Under the Email section, click “Email Accounts.”

3. Locate the email address you want to access, then click “Check Email.”

4. Choose either Roundcube or Horde as your default Webmail client.

5. You’re in! Begin sending or managing your email.

✅ Method 2: Direct Webmail Login

Use this if you want to go straight to Webmail without entering cPanel:

1. Go to 👉 https://yourdomain.com/webmail
   (replace yourdomain.com with your domain)

2. Enter your full email address (e.g., info@yourdomain.com) and password.

3. Choose between Roundcube or Horde and access your inbox.

Roundcube vs Horde: What’s the Difference?

🟢 Choose Roundcube if:

• You want a clean and simple experience.

• You mainly send, receive, and organize emails.

🟠 Choose Horde if:

• You need calendar, task, and note features.

• You prefer a full-featured webmail suite.

Key Features of Webmail

• 📥 Read and reply to emails

• 📤 Send emails with attachments

• 📁 Organize messages into folders

• 🔍 Search your inbox

• 🧾 Set up email filters and forwarders

• 🔒 Change your email password

• 🚫 Mark spam and block senders

📌 Pro Tip: Want to forward Webmail to Gmail? Learn how to set up email forwarding in cPanel.

Managing Your Email Storage

Your webmail inbox shares storage with your hosting account. To avoid hitting limits:

• Regularly delete old emails or archive them.

• Empty your spam and trash folders.

• Use IMAP with desktop clients to manage space.

Need more space? Upgrade your hosting plan for higher storage limits.

Common Troubleshooting Tips

❓ Can’t log in?

• Double-check your email address and password.

• Make sure your domain is pointing to Sternhost and DNS is properly set.

🛑 Email not sending?

• Ensure SMTP settings are correct.

• Check if your domain’s DNS records (especially MX) are configured.

If problems persist, contact Sternhost Support.

Final Thoughts

Webmail is an essential tool for managing your email on the go. Whether you prefer the minimalism of Roundcube or the features of Horde, Sternhost ensures you have a secure and user-friendly environment to handle your communication needs.

If you’ve forgotten your cPanel password or simply want to change it for security reasons, don’t panic. This guide will walk you through resetting your cPanel password in a few easy steps using your Sternhost Client Area or WHM (Web Host Manager) if you’re a reseller or VPS user.

Why You Might Need to Reset Your cPanel Password

There are several reasons to change your cPanel password:

• You’ve forgotten the current password.

• You suspect your account may have been compromised.

• You want to maintain good security hygiene by updating your password regularly.

Regardless of the reason, resetting your cPanel password is quick and straightforward.

Method 1: Reset via Sternhost Client Area

The easiest way to reset your cPanel password is through the Sternhost Client Area.

Step-by-Step Instructions:

1. Log in to your Sternhost Client Area:
   👉 https://www.sternhost.com/clientarea

2. Navigate to Services > My Services.

3. Locate your Hosting Package and click “Manage” or “View Details.”

4. On the service details page, click “Change Password” under the Actions tab.

5. Enter your new password and confirm it.
   🔒 Use a strong password that includes upper/lowercase letters, numbers, and symbols.

6. Click “Save Changes.”

You can now access your cPanel with the new password.

Method 2: Reset Password via WHM (For Resellers/VPS Users)

If you have WHM (Web Host Manager) access, you can reset cPanel passwords for any account under your management.

How to Do It:

1. Log in to WHM:
   👉 Usually at https://yourdomain.com:2087
   (Replace yourdomain.com with your actual domain)

2. Search for “List Accounts” in the left-hand menu.

3. Find the domain you want to reset and click the “+” icon beside it.

4. Click “Change Password.”

5. Enter a new password and click “Change.”

Done! The user can now log in to cPanel with the updated credentials.

Optional: Reset via cPanel Login Page (If Enabled)

Some servers allow password reset directly from the cPanel login page.

1. Go to your cPanel URL (e.g., https://yourdomain.com:2083).

2. Click “Reset Password” or “Forgot Password?”

3. Follow the email instructions sent to your registered email address.

⚠️ Note: This feature must be enabled by the hosting provider. If it’s not available, use Method 1.

Tips for Managing cPanel Passwords

• Use a password manager like Bitwarden or LastPass to store your login credentials.

• Never reuse passwords across multiple platforms.

• Regularly update your passwords every 3–6 months.

Need Help?

If you run into any issues, Sternhost support is always here to help.

📩 Submit a Support Ticket

Final Thoughts

Resetting your cPanel password on Sternhost is simple and secure. Whether you’re managing a personal website or client sites as a reseller, keeping your credentials safe ensures your hosting environment stays protected.

Have more questions? Explore our Knowledge Base or reach out to our support team today.

Every website depends on the internet protocol (IP) address to connect users and servers. But with the explosive growth of the internet, the original addressing system — IPv4 — has become insufficient. Enter IPv6, the next-generation protocol designed to solve these limitations. Understanding the differences between IPv4 and IPv6 is essential for website owners who want their sites to stay accessible, fast, and secure.

What Are IPv4 and IPv6?

• IPv4 (Internet Protocol version 4): Launched in the 1980s, IPv4 uses a 32-bit address format, allowing around 4.3 billion unique IP addresses. For example, an IPv4 address looks like: 192.168.1.1.

• IPv6 (Internet Protocol version 6): Developed in the late 1990s, IPv6 uses a 128-bit format, providing a virtually unlimited number of addresses (about 3.4×10^38). An example IPv6 address looks like: 2001:0db8:85a3:0000:0000:8a2e:0370:7334.

The shortage of IPv4 addresses has made IPv6 essential for the future growth of the internet.

Why IPv6 Matters for Website Owners

1. Address Exhaustion

The primary reason IPv6 exists is to solve IPv4 address exhaustion. Many ISPs and hosting providers have started allocating IPv6 addresses, and some regions already face IPv4 shortages.

2. Improved Performance

In some cases, IPv6 can improve website loading speeds by enabling more direct routing and fewer network address translations (NATs). Studies by Google on IPv6 adoption show increasing IPv6 traffic worldwide.

3. Better Security Features

IPv6 was designed with security in mind. It natively supports IPsec (Internet Protocol Security), which encrypts and authenticates data traffic. Though IPsec can also be used in IPv4, it is mandatory in IPv6.

4. Future-Proofing

IPv6 adoption is accelerating globally. Websites that don’t support IPv6 risk losing accessibility as ISPs and networks transition.

How to Check If Your Website Supports IPv6

You can use tools like:

• IPv6-test.com

• Google’s IPv6 Test

These will show whether your website and hosting provider support IPv6.

What Website Owners Should Do Next

1. Talk to Your Hosting Provider

Make sure your host supports IPv6. Many modern hosts provide dual-stack support, meaning your website works on both IPv4 and IPv6 networks.

2. Update DNS Records

Your DNS must include AAAA records to point your domain to the IPv6 address of your server. This ensures users on IPv6 networks can reach your website.

3. Test Your Website

Use online tools to verify your site works over both IPv4 and IPv6.

4. Monitor Traffic

Once enabled, monitor your traffic analytics to see how many visitors use IPv6.

For guidance on DNS and IP configurations, the Cloudflare Learning Center is a great resource.

What Happens If You Don’t Support IPv6?

Your website will remain accessible to IPv4 users, but as the internet moves forward:

• Some users (especially on mobile and emerging markets) may experience slower connections or fail to reach your site.

• SEO could be affected due to performance or accessibility issues.

• Your infrastructure may become more costly and complex, relying on IPv4-to-IPv6 translation methods.

Final Thoughts

IPv6 is no longer optional for websites aiming to stay competitive and accessible worldwide. By ensuring your site supports IPv6 alongside IPv4, you’ll future-proof your online presence and potentially improve performance and security.

Ready to host your website on a platform that fully supports modern internet protocols and ensures fast, secure, and reliable connections? Explore our optimized hosting plans built for the evolving web.

One of the first steps in launching your website with Sternhost is connecting your domain name to our servers. Whether your domain is registered with us or another registrar (like Namecheap, GoDaddy, or Google Domains), this guide walks you through how to point your domain to your Sternhost hosting plan using DNS.

🔍 What Does “Pointing Your Domain” Mean?

When you register a domain, it needs to know where your website lives. That’s done through Domain Name System (DNS) settings — specifically nameservers or A records — that tell the domain to connect to your Sternhost hosting account.

✅ Step-by-Step: Pointing Your Domain to Sternhost

Option 1: Change Nameservers (Recommended)

This is the easiest and most flexible method — it allows Sternhost to manage your DNS settings completely.

✏️ Step 1: Locate Sternhost Nameservers

After purchasing your hosting plan, you’ll receive a welcome email from Sternhost with nameservers. Typically, they look like this:

If you didn’t receive them, you can also find them in your Sternhost Client Area under My Services > Hosting Details.

✏️ Step 2: Log in to Your Domain Registrar

Go to where your domain is registered (e.g. GoDaddy, Namecheap).

• Find the DNS Management or Nameservers section.

• Choose “Custom Nameservers.”

• Replace existing nameservers with Sternhost’s:

• Save or confirm the changes.

⏳ DNS changes may take up to 24–48 hours to fully propagate worldwide.

Option 2: Update A Records (Advanced)

If you want to keep DNS management with your registrar but point only the web traffic to Sternhost, you can update the A record.

✏️ Step 1: Get Your Sternhost Server IP

Find your shared IP address in your cPanel Dashboard or in the welcome email.

✏️ Step 2: Modify A Record at Your Registrar

• Go to DNS settings.

• Locate the A record for your root domain (@) and www.

• Edit the IP to match the Sternhost IP (e.g. 185.123.45.67)

• Save your changes.

🧠 Don’t forget to delete or disable conflicting A records to avoid routing issues.

🌍 How to Check If DNS Has Propagated

Use tools like:

• WhatsMyDNS

• DNS Checker

Enter your domain and check that the nameservers or A records are pointing to Sternhost.

🛡️ Bonus Tip: Enable SSL After DNS Propagation

Once your domain is fully connected, head into your cPanel > SSL/TLS section and install a free Let’s Encrypt SSL certificate.

🔗 How to Install an SSL Certificate on Sternhost →

🚀 Why Choose Sternhost?

• Fast, secure SSD hosting

• Free domain registration on select plans

• 24/7 expert support

• Easy-to-use cPanel interface

👉 Explore Hosting Plans

🧠 Need Help?

Visit our full Knowledgebase, or reach out to Sternhost Support — we’ll help you every step of the way.

Website cache is a powerful tool that can improve page load times and enhance user experience. But sometimes, it can also be the root of frustrating issues—like changes not reflecting or loading outdated content. In this article, we’ll walk you through what caching is, why you may need to clear it, and how to do it properly, especially if you’re using Sternhost.

🔍 What Is Website Caching?

Caching stores temporary versions of your website’s files (like images, scripts, and HTML) so they load faster for returning visitors. It reduces server load, improves site speed, and ultimately enhances your website’s performance.

There are several types of cache:

• Browser Cache: Stored in the visitor’s browser.

• Server Cache: Managed on your hosting server.

• Plugin/Tool-Based Cache: Generated by platforms like WordPress caching plugins (e.g., WP Super Cache or W3 Total Cache).

• CDN Cache: Cached at content delivery network nodes.

🧹 When Should You Clear Your Cache?

Clearing your cache may be necessary when:

• You’ve updated your website but see no changes

• You’re experiencing layout or functionality issues

• You’ve switched themes or plugins

• You’re debugging or testing a new feature

Left uncleared, old cached files can conflict with updates and user experience.

✅ How to Clear Your Cache (Step-by-Step)

1. Clear Browser Cache

This is the first and easiest step. On most browsers:

• Press Ctrl + Shift + Del (Windows) or Cmd + Shift + Del (Mac)

• Select cached files and clear them

Google’s guide on clearing cache

2. Clear WordPress Cache

If your site is powered by WordPress and you’re using Sternhost, you can easily clear plugin cache.

For W3 Total Cache:

• Go to Performance > Dashboard

• Click empty all caches

For WP Super Cache:

• Go to Settings > WP Super Cache

• Click Delete Cache

👉 Need a WordPress hosting plan? Sternhost makes it easy.

3. Clear cPanel Cache (Server-Side)

If your site is hosted on Sternhost’s SSD-powered servers, you can clear server-level cache from cPanel.

Steps:

1. Log in to your cPanel Dashboard

2. Locate the Cache Manager or LiteSpeed Cache if available

3. Click Purge All

If you’re unsure, you can also raise a support ticket via your Sternhost client area.

4. Clear CDN Cache

If you’re using a CDN like Cloudflare:

• Log in to your Cloudflare dashboard

• Choose your website

• Navigate to Caching > Configuration

• Click Purge Everything

More on integrating CDN with your Sternhost site →

🧠 Best Practices for Caching

• Use caching wisely – it’s a performance boost, not a fix for broken code

• Use versioning when updating CSS/JS to avoid stale cache

• Educate clients or team about caching during development

• Use automation tools like WP Rocket or LiteSpeed to manage caching efficiently

🛡️ Hosting That Supports Smart Caching

Sternhost’s hosting environment is built to support smart caching, CDNs, and performance-boosting tools like LiteSpeed, Cloudflare integration, and WordPress-optimized servers. If you’re not yet hosting with us, consider switching to a fast, reliable plan today.

✍️ Final Thoughts

Website cache is great—until it gets in the way. Knowing when and how to clear it gives you control and confidence over your site’s performance. If you’re using Sternhost, rest assured we provide the tools and support to manage caching smoothly.

🔗 Still confused? Visit our Knowledgebase or reach out to Sternhost Support for personalized help.

Custom error pages are a great way to enhance your website’s user experience by replacing generic server error messages (like 404 Not Found, 403 Forbidden, or 500 Internal Server Error) with branded, helpful, and visually appealing alternatives.

In this guide, we’ll show you how to create and set up custom error pages using cPanel on your Sternhost account.

🔧 Why Use Custom Error Pages?

• Keep users engaged even when they hit an error

• Guide users back to important pages

• Improve SEO by reducing bounce rates

• Reinforce your brand’s tone and style

🛠 Step 1: Create Your Custom Error Page(s)

You can use HTML or a content management system (like WordPress) to create your error pages.

Create a separate page for each type of error:

• 404.html for Page Not Found

• 403.html for Forbidden

• 500.html for Server Error

Add friendly messages, navigation links, and your logo or theme to each page.

🛠 Step 2: Upload Error Pages to Your Site

1. Log in to your Sternhost cPanel.

2. Go to File Manager.

3. Navigate to the root folder of your website (usually /public_html).

4. Upload your 404.html, 403.html, and 500.html files.

⚙ Step 3: Configure Custom Error Pages in cPanel

1. In cPanel, go to Advanced > Error Pages.

2. Select the domain you want to configure.

3. Click on the error code you want to customize (e.g., 404, 403, or 500).

4. Choose one of these options:

   • Use the built-in HTML editor

   • Paste custom HTML code

   • Use a redirect to the error page you uploaded (e.g., /404.html)

Repeat the steps for each error code.

✅ Bonus: Use .htaccess for Manual Control

If you’re comfortable with code, you can also use your .htaccess file:

1. Open File Manager > Show Hidden Files

2. Edit the .htaccess file in /public_html

3. Add the lines above

4. Save changes

🔄 Test Your Pages

• Try visiting a non-existent page to check your 404 page.

• Attempt to access restricted content for 403.

• Simulate a 500 error (e.g., with a faulty PHP script) if needed.

Need Help?

Our Sternhost Support Team is available 24/7 if you need help with setup or troubleshooting.

📢 Start Building with Confidence

With Sternhost, you get full control over your hosting environment, advanced tools like cPanel, and the ability to fully brand your website experience—even your error pages.

➡️ Explore our affordable hosting plans at sternhost.com.

If your emails from Sternhost aren’t reaching inboxes, land in spam, or bounce back, you’re not alone. Email delivery issues are common but can usually be resolved quickly with a few checks and adjustments.

In this guide, we’ll cover:

• Why emails go to spam

• What causes bounces

• How blacklists affect delivery

• Steps to diagnose and fix email delivery problems

🚫 1. Why Emails Go to Spam

Emails may land in the spam folder for several reasons:

• Sending from a free domain email like @gmail.com instead of your domain

• No SPF, DKIM, or DMARC records configured

• Overuse of spam-triggering words (e.g., “free,” “urgent”)

• Missing unsubscribe link in bulk messages

• Low domain reputation

✅ Fix:
Make sure your DNS has proper email authentication records:

• SPF: Verifies sending server

• DKIM: Verifies message integrity

• DMARC: Prevents spoofing

👉 Use Sternhost’s DNS Zone Editor in cPanel to manage these records.
📖 Learn How to Add SPF, DKIM, and DMARC Records

📭 2. Why Emails Bounce Back

If your email bounces, it means it wasn’t delivered at all. The bounce message often includes an error code:

Possible causes:

• Recipient’s mailbox is full or inactive

• Your domain or IP is blacklisted

• Sending to incorrect or outdated email address

✅ Fix:

• Double-check the recipient address

• Reduce attachments size

• Use Sternhost Webmail to test delivery

• Contact the recipient’s IT team if needed

🛑 3. Blacklisted IP or Domain

Your emails may be blocked because your sending IP or domain is on an email blacklist. This can happen if:

• A script on your site sends spam

• Your account was compromised

• Shared IP users abuse mail functions

✅ Fix:

• Check blacklist status at: mxtoolbox.com/blacklists.aspx

• If blacklisted, open a support ticket with Sternhost Support.

• Secure your website and email by scanning for malware and resetting passwords.

🔧 General Troubleshooting Checklist

✅ Authenticate with SPF, DKIM, and DMARC
✅ Use business emails (e.g., info@yourdomain.com)
✅ Avoid spammy subject lines
✅ Clean up your contact list regularly
✅ Don’t send unsolicited emails
✅ Keep your scripts and WordPress plugins updated

📨 Use Sternhost’s Email Tools

Sternhost offers powerful tools through cPanel:

• Email Deliverability tool to test SPF/DKIM

• Track Delivery to monitor email status

• Webmail for instant access

• Spam Filters for inbox protection

💬 Still Not Working?

Our expert support team is available to help you troubleshoot.
👉 Open a Support Ticket
👉 Or check our Email Tutorials

🔚 Final Note

Email delivery issues can be frustrating, but with the right tools and configuration, your emails will be more reliable than ever. With Sternhost, you’re backed by secure servers, built-in spam protection, and friendly support.

As your website grows, ensuring your hosting can handle increasing traffic becomes critical. Poor hosting performance during traffic spikes can lead to slow loading times, errors, or even downtime — all of which hurt user experience and SEO rankings.

In this guide, you’ll learn how to assess whether your current hosting plan can support your website traffic and what to look for if you need an upgrade.

Why Hosting Capacity Matters for Website Traffic

Your web hosting is the foundation that delivers your site content to visitors. When traffic grows, so do the demands on your server’s CPU, RAM, bandwidth, and disk I/O. If your hosting cannot scale or handle these demands, visitors may face slow or inaccessible pages.

Google’s page experience update also highlights the importance of fast, reliable hosting for SEO success.

Signs Your Hosting May Not Handle Your Traffic

1. Slow Loading Times
   If your website’s load time spikes during busy hours, it may indicate resource limits.

2. Frequent Downtime
   Unexpected outages or 503 errors (“Service Unavailable”) during traffic surges suggest server overload.

3. Bandwidth Overages
   Your host notifies you of exceeded bandwidth limits, leading to throttling or extra fees.

4. Error Messages
   Database connection errors or timeouts often happen when server resources max out.

5. Limited Scalability Options
   If your current hosting plan offers no easy upgrade path or resource scaling, it may not support traffic growth.

How to Test Your Hosting’s Traffic Capacity

• Load Testing Tools: Services like GTmetrix or LoadImpact simulate traffic spikes to observe performance.

• Monitoring Analytics: Use Google Analytics and server logs to track traffic patterns and identify peak loads.

• Uptime Monitoring: Tools like UptimeRobot can alert you to downtime or performance drops.

Hosting Features That Support High Traffic

When choosing or upgrading hosting, look for:

• Auto-scaling: Automatically adds resources during high traffic.

• Content Delivery Network (CDN): Distributes your content globally for faster delivery (see Cloudflare CDN benefits).

• Dedicated Resources: VPS or dedicated servers provide guaranteed CPU and RAM.

• Caching Solutions: Server and browser caching speed up repeat visits and reduce server load.

Plan Ahead for Growth

Predicting traffic growth helps you choose the right hosting plan:

• Start with shared hosting for low traffic, but be ready to move to VPS or dedicated hosting as visitors increase.

• Consider cloud hosting that offers flexible, pay-as-you-grow resources.

• Regularly review your site’s performance and traffic data.

Final Thoughts

Monitoring your website’s performance and understanding your hosting’s resource limits ensures your site stays fast and accessible, even during traffic surges. Investing in scalable, reliable hosting protects your brand reputation and SEO rankings.

Looking for hosting plans built to handle growing traffic with ease and reliability? Explore flexible hosting solutions here tailored for websites of all sizes.

If you’re hosting your website with Sternhost, monitoring your disk space usage is essential for maintaining optimal site performance and avoiding service interruptions. Whether you’re running a small blog or managing a growing eCommerce site, staying within your hosting limits helps ensure everything runs smoothly.

In this guide, we’ll walk you through how to check and manage your disk space usage in cPanel, available on all Sternhost plans.

What Is Disk Space in Web Hosting?

Disk space refers to the amount of storage available on your web hosting account for files such as:

• Website code and content

• Databases

• Email messages and attachments

• Media files (images, videos, PDFs)

• Backup files and system logs

Each Sternhost hosting plan includes a specific disk quota. Exceeding this limit can cause email or website issues — that’s why monitoring your usage is important.

How to Check Disk Space in cPanel

To view your current disk space usage on Sternhost, follow these steps:

1. Log in to cPanel:
   Go to your Sternhost cPanel login page. (Tip: Use yourdomain.com/cpanel to access it easily.)

2. Navigate to “Disk Usage”:
   Under the Files section, click on Disk Usage.

3. Review Usage Summary:
   You’ll see a visual bar and list of directories sorted by size. This includes your /home, /public_html, email folders, and backups.

4. Click to Explore:
   Use the folder icons to expand and drill into subdirectories using the File Manager for more detail.

Tips to Reduce Disk Usage

Here are some ways to free up space and keep your site lean:

• Delete unused files: Remove old backups, themes, or images.

• Empty trash and cache: Especially for CMSs like WordPress.

• Manage email storage: Download or delete large attachments.

• Optimize databases: Use phpMyAdmin or a plugin to clean up overhead.

• Compress images: Use tools like TinyPNG or plugins for compression.

What Happens When You Run Out of Disk Space?

Running out of disk space can lead to:

• Website downtime

• Failed email delivery

• Inability to update your site or install plugins

• Backup and script errors

To avoid this, regularly monitor your usage and consider upgrading your plan if needed.

Need More Space?

If your website is growing and you’re frequently hitting your disk quota, you might be due for an upgrade.

👉 Explore Sternhost Hosting Plans
👉 Contact Support if you’re unsure of the best option.

Final Thoughts

Monitoring disk usage isn’t just for developers — every website owner should check it occasionally. Thankfully, Sternhost makes it easy to stay in control with a user-friendly cPanel dashboard and reliable hosting infrastructure.

Keep your site running smoothly. Stay informed. Stay optimized.